The strategic role of Performance Measurement Systems in healthcare companies: A case study
The aim of this work is to analyze how technological innovations in performance measurement systems allow to overcome some of the challenges that public health organizations face in terms of performance measurement and evaluation. The changes that were adopted to affect performance measurement, but also their effectiveness, were analyzed together with an assessment of the responses developed to achieve these changes. The paper contains an in-depth case study of a local health company using an innovative information system. The case study highlights how the technological innovations, implemented during the period of the pandemic from Covid-19, have been implemented at the Local Health Authority of Caserta, in order to make the process of measuring and evaluating some performances of the administrative and health area.
Keywords: Digital innovation, Local Health Authority, Performance measurement, performance evaluation, Covid-19
Capalbo F., Ippolito A., Smarra M., Sorrentino M. (2023). Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso studio, Management Control, 1, pp 119-142. Doi: 10.3280/MACO2023-001006.
