What is the framework for a successful public administration digital transformation? Beginning with the contention that successful digital transformation is not a technical initiative but a sociotechnical challenge, this paper expounds the central role of a human capital-oriented ecosystem in successful public administration digital transformation. Using a qualitative case study analysis of Italy’s DTT (Team per la Trasformazione Digitale), this paper forwards a capabilities ecosystem framework driven by human capital and supported by technology operations, project mindsets, and social capital.
Keywords: digital transformation, human capital, public sector
Morrone C., Attias L., Battisti D., Datta P.M. (2023). A Human Capital oriented ecosystem in Italy’s Digital Transformation Team, Azienda Pubblica, 3, 311-333. DOI: 10.30448/AP.2023.3.02
