The human side of control to face crisis
Management control systems allow to reach the organization aims but also to anticipate or mitigate risks, motivate people and strengthen the organizational values. The intangible side of control, included in organizational control concept by literature, plays a pivotal role, in crisis period, to reassure the people, support the turnaround process, orient the leadership and mitigate any resistance from employees. This is especially true in relation to the current pandemic crisis because it has no financial and economic origins but derives from a health emergency that has affected not only people’s health but also their emotions and their values. Crisis and organizational control are the two constants in many contributions collected in this volume.
Keywords: Management control systems, organizational control, crisis
